At NUVU, we prioritize your satisfaction with every purchase. To maintain fairness and consistency for all customers, we have established a No-Return & No-Refund Policy. However, we offer alternative solutions to ensure you have a positive shopping experience. 1. Exchanges While we do not accept returns or offer refunds, we do provide exchanges for eligible products within 3 days of purchase. If you receive an incorrect, damaged, or defective item, please contact our Customer Support team, and we will be happy to exchange the item for the same or similar product, subject to availability. Eligibility: Products must be unused, in their original packaging, and include any accessories or documentation that came with the purchase. Exclusions: Custom items and sales products are not eligible for exchange. 2. Damaged or Defective Items If you receive a product that is damaged or defective upon delivery, please reach out to us within 3 days of receipt. Our team will assist in providing a replacement for the defective product at no additional cost. Process: Contact our support team with a description of the issue, along with photos or videos if necessary, and we will guide you through the exchange or replacement process. 3. Customer Responsibility Please note that customers are responsible for ensuring they choose the correct size, color, and specifications at the time of purchase. All repairing or resizing services will only be applicable for NUVU products. For any questions or clarifications before placing an order, feel free to contact our Customer Support team for guidance. 4. Contact Information If you have any questions regarding our No-Return & No-Refund Policy, or need assistance with an exchange or issue, please reach out to us at: Email: admin@nuvujewel.com Instagram: @nuvujewel.official