PRIVACY POLICY
At NUVU, we are committed to protecting your personal information and ensuring your privacy. This Privacy Policy outlines how we collect, use, and disclose your information when you visit our website, use our services, make purchases, or engage in any communication with NUVU. By accessing our website or using our services, you agree to the terms outlined in this policy. If you disagree with any part of this policy, we ask that you refrain from using our services.
1. Scope of the Privacy Policy
This policy applies to all customers and visitors of NUVU’s website. It governs the collection, use, and disclosure of personal information that occurs during your interactions with us, including website visits, service usage, purchases, and communication with NUVU.
2. Your Consent
By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree with the terms, please do not engage with our services or website.
All personal information provided to NUVU is done voluntarily when you choose to use our website or services. By doing so, you consent to the collection and use of this information. The data we collect is directly related to your interactions with NUVU and is used solely to enhance your experience with us.
3. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page, and your continued use of the website and services after such changes means you accept the revised policy.
4. Information We Collect
NUVU collects various types of information to provide you with a seamless shopping experience and to enhance our services. The information we collect may include:
- Basic Contact Information: Name, address, phone number, and email address
- Order Information: Name, billing and shipping address, payment details, email, phone number, and bank information
- Account Information: Username, password, and security questions
- Shopping Information: Interaction with our website, including cart items
- Customer Support Information: Conversations with our support team, including social media usernames (e.g., Instagram username during return or repair processes)
5. Purpose of Information Collection
The information we collect is used for the following purposes:
- To provide you with a comprehensive shopping experience, including order processing and delivery
- To communicate with you about your orders, inquiries, or support requests
- To ensure we comply with legal and regulatory requirements
- To protect the rights and services of NUVU while ensuring the protection of our users
- To conduct data analysis and improve our services, including the user experience and website functionality
- To manage customer accounts and enhance customer service
6. Third-Party Disclosure
NUVU respects your privacy and does not sell or share your personal information with any third party, except as necessary to provide services (e.g., online banking via FPX, delivery services). When third-party services are involved, we ensure that a Non-Disclosure Agreement (NDA) is in place to protect the confidentiality and security of your personal information.
7. Protection of Personal Information
NUVU takes the protection of your personal information seriously. We implement appropriate security measures to safeguard your data and ensure confidentiality. While using our services, rest assured that we are committed to maintaining the highest standards of privacy and security.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please do not hesitate to contact us.
Contact Information
If you have any questions regarding our Privacy Policy, or need assistance with an issue, please reach out to us at:
Email: admin@nuvujewel.com
Instagram: @nuvujewel.official
